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We know how difficult it is for anybody during a power cut, but in particular we recognise how especially worrying it must be if you rely on electricity for medical equipment, or have other special needs.
We keep a Priority Services Register so that we can contact our most vulnerable customers if they do experience a power cut. You can be included in our register if you are:
- dependent on medical equipment
- chronically sick
- disabled
- or have some other special needs you would like us to consider
Being on our register won't necessarily mean we can restore your power more quickly, however we will try to proactively contact you if we know of a problem in your area.
We'll keep in touch with regular updates and, if necessary, we can work with external agencies who may be able to assist.
If we need to switch the power off to do planned work on our network, we'll give you time to prepare by telling you at least five days in advance. Our fact sheets provide further information on how to be prepared for a loss of power. Click here to access our factsheets.
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The Priority Services factsheet is available as a pdf download
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If you meet the criteria outlined above for inclusion on our register and would like to take advantage of this service, please email us at customer.care@sppowersystems.com or download the attached form and send it to us. We will then contact you for further details.
If you want extra security, we can agree a password with you, which we will use if we need to call on you.
Any member of our staff who has to visit your home will give this password to prove they are genuine. If you are ever in any doubt, don't let the caller in.
To set up your personal password, contact us.
For details on how to contact UK Emergency services click here.
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